Warranty & Returns

Overview

Return Policy - 90 Days Satisfaction Guarantee:

At GetPotted.com, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our return policy lasts for 90 days from the date of your purchase. If 90 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange.

Eligibility for Returns:

To be eligible for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging.

Returning Goods (excluding Plants):

You are responsible for covering the shipping costs for returning your item. To facilitate your return, please contact us so we can provide you with the specific return address. Our general return address is as follows:

Instadecor Ltd T/a GetPotted.com
B2/B3 Portland Close, Houghton Regis, LU5 5AW

For items valued over £75, we recommend using a trackable shipping service or purchasing shipping insurance. While we cannot guarantee the receipt of your returned item, these precautions can help ensure a smooth return process.

Important Note on Return Costs:

Please be aware that the cost of returning your order may not be the same as what you paid to us. We typically subsidize a significant portion of the delivery cost from our margin. Here is a guide to the approximate return shipping costs based on material and size of goods:

• Small pack (clothing or plastic accessories) — £6
• Light parcel (LECHUZA, FIORI, CAPI TUTCH) — £10 (If more than one item — £12–20)
• Heavy parcel (CAPI LUX, large LECHUZA planters, small CONCRETE or GRC planters) — £12–30
• Pallet deliveries (Most CONCRETE, GRC, CERAMIC, bulky, or volume orders) — £50–80

Packaging Note:

Most of our planters are fragile and require careful packaging before returning. Even if your item is unopened, please inspect and pack it securely with additional packaging. We cannot accept responsibility if the item is damaged in its original packaging. In such cases, we will promptly inform you and provide images and documents to help you file a claim with the courier.

Refunds:

Once we receive and inspect your return, we will send you an email to confirm its receipt and notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and the amount will be credited to your original method of payment within a specified timeframe.

Exchanges:

We are happy to replace items that are defective or damaged. If you need to exchange an item for the same one, please contact us at info@getpotted.com, and we will provide you with further instructions.

We are here to assist you with any questions or concerns you may have regarding returns or exchanges. Please feel free to reach out to us at info@getpotted.com for assistance. Your satisfaction is our priority.

Warranty on Planters

We only replace items under warranty if they are defective or damaged within the warranty period listed below for that specific manufacturer.

All products must be used within limitation of usage approved by the manufacturer and any modification made to the planters outside the remit agreed with us will be classed as a voided warranty.

If our instructions are not clear and you are still unsure on what will void your warranty, please reach out to us to via email to avoid disappointment. If you have followed the guidance in place and need to raise a warranty for your product, contact us by Email info@getpotted.com and follow further instructions

Pottery Pots accepts any liability for damages on the part of the buyer, or the buyers of the buyer, to and because of the goods, which come about during the warranty period of 2 years as specified in the order confirmation, unless the damages are the result of the buyer, or a buyer of the buyer, using the goods in violation of the directions for use as provided, or a result of an error on the part of the buyer during the use or transport. Liability can only come about if the goods cause damages in an empty state that are free of any form of use.
The liability of Pottery Pots is limited to the repair of a defective good, free of charge, or to the (partial) replacement of the goods concerned, such at the discretion of Pottery Pots

IMPORTANT

You must follow our planting instructions you receive with your order confirmation. Otherwise, a warranty claim could be declined

Collection orders customers will be called when the item is allocated to our Dunstable warehouse for collection. If you require a next day collection, please call first before ordering, we are distributed over 4 hubs and not all stock is allocated to the collection warehouse

Warranty on Plants

All plants are unique and one of one. We will do our best to ensure that you receive the plants as pictured. However, there can be differences in height, shape and density of the crown, as well as the number and size of buds, are possible.

If you are not fully satisfied with your order you can return all components if there is any fault with plant or planter, you must notify us within 7 days after receiving the order.

If you require for us to collect our courier will assess the condition of the plant before the collection. The customer must pay the cost of the return. Within the M25 – the amount is £30 and this will be deducted from the order value.

Please inspect the plants upon delivery and notify us if the plant is damaged. Any claims for damages made after the plant has been delivered will not be accepted.

Please contact us immediately if you want to cancel or amend your order. You can still cancel your order prior to planting within the chosen planter. All compositions are made to order. If we have already planted the composition then canceling the order is not-available

Last edited: 3/15/2021 at 10:29 AM