Warranty & Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
You will be responsible for paying shipping costs for returning your item.
Please contact us before you return the goods so we could confirm for you the address for the partiicular return. Our general return address is:
Instadecor Limited TA Getpotted.com
Unit 2B 6 Greycaine Road
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
IMPORTANT. The price for returning your order won't be the same as you paid to us as we cover the most part of the delivery cost from our margin. Here is the guide price for the shipping back depending on material and size of goods.
1. Small pack (clothes or plastic accessories) - £6,
2. Light parcel (LECHUZA, FIORI, CAPI TUTCH) - £10, if more than one - £12-20.
3. Heavy parcel (CAPI LUX, big LECHUZA planters, small CONCRETE or GRC planters) - £12-30.
4. Pallet deliveries (Most of CONCRETE, GRC, CERAMIC, bulky or volume orders) - £50-80.
Please bear in mind that most of the planters are fragile and need to be packed very well before sending back. Even if you have unopened packaging please check and pack it with additional packaging. We are not responsible if it came back damaged in original packaging. Meantime we will inform you immediately and supply with all images and documents so you can raise a claim with the couriers.
We may help you with arranging the return shipment but we reserve the right to refuse to do so in certain circumstances.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us by Email firstname.lastname@example.org.
We only replace items for if they are defective or damaged. If you need to exchange it for the same item, contact us by Email email@example.com and follow further instructions.
Warranty on Planters
3 months warranty. Hairlines cracks on the surface are the part of weathering process.
Сapi LUX, LECHUZA AND Fleur Ami THE POT UNIVERSE
Pottery Pots accepts any liability for damages on the part of the buyer, or the buyers of the buyer, to and because of the goods, which come about during the warranty period of 2 years as specified in the order confirmation, unless the damages are the result of the buyer, or a buyer of the buyer, using the goods in violation of the directions for use as provided, or a result of an error on the part of the buyer during the use or transport. Liability can only come about if the goods cause damages in an empty state that are free of any form of use.
The liability of Pottery Pots is limited to the repair of a defective good, free of charge, or to the (partial) replacement of the goods concerned, such at the discretion of Pottery Pots.
IMPORTANT: You must follow our planting instructions you receive with your order confirmation. Otherwise, a warranty claim could be declined.
Collection orders customers will be called when the item is allocated to our Watford warehouse for collection. If you require a next day collection, please call first before ordering, we are distributed over 4 hubs and not all stock is allocated to the collection warehouse in Watford.
Last edited: 7/02/2020 at 6:31 PM.