Warranty & Returns

Overview

Our policy lasts 30 days

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded

Returning Goods (except Plants)

You will be responsible for paying shipping costs for returning your item. Please contact us before you return the goods so we could confirm for you the address for the partiicular return. Our general return address is:

Instadecor Ltd T/a GetPotted.com
B2/B3 Portland Close, Houghton Regis, LU5 5AW

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

IMPORTANT

The price for returning your order won't be the same as you paid to us as we cover the most part of the delivery cost from our margin. Here is the guide price for the shipping back depending on material and size of goods

• Small pack (clothes or plastic accessories) — £6
• Light parcel (LECHUZA, FIORI, CAPI TUTCH) — £10, if more than one — £12–20
• Heavy parcel (CAPI LUX, big LECHUZA planters, small CONCRETE or GRC planters) — £12–30
• Pallet deliveries (Most of CONCRETE, GRC, CERAMIC, bulky or volume orders) — £50–80

Please bear in mind that most of the planters are fragile and need to be packed very well before sending back. Even if you have unopened packaging please check and pack it with additional packaging. We are not responsible if it came back damaged in original packaging. Meantime we will inform you immediately and supply with all images and documents so you can raise a claim with the couriers.

We may help you with arranging the return shipment but we reserve the right to refuse to do so in certain circumstances

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us by Email info@getpotted.com

Exchanges

We only replace items for if they are defective or damaged. If you need to exchange it for the same item, contact us by Email info@getpotted.com and follow further instructions

Warranty on Planters

We only replace items under warranty if they are defective or damaged within the warranty period listed below for that specific manufacturer.

All products must be used within limitation of usage approved by the manufacturer and any modification made to the planters outside the remit agreed with us will be classed as a voided warranty.

If our instructions are not clear and you are still unsure on what will void your warranty, please reach out to us to via email to avoid disappointment. If you have followed the guidance in place and need to raise a warranty for your product, contact us by Email info@getpotted.com and follow further instructions

Pottery Pots accepts any liability for damages on the part of the buyer, or the buyers of the buyer, to and because of the goods, which come about during the warranty period of 2 years as specified in the order confirmation, unless the damages are the result of the buyer, or a buyer of the buyer, using the goods in violation of the directions for use as provided, or a result of an error on the part of the buyer during the use or transport. Liability can only come about if the goods cause damages in an empty state that are free of any form of use.
The liability of Pottery Pots is limited to the repair of a defective good, free of charge, or to the (partial) replacement of the goods concerned, such at the discretion of Pottery Pots

IMPORTANT

You must follow our planting instructions you receive with your order confirmation. Otherwise, a warranty claim could be declined

Collection orders customers will be called when the item is allocated to our Dunstable warehouse for collection. If you require a next day collection, please call first before ordering, we are distributed over 4 hubs and not all stock is allocated to the collection warehouse

Warranty on Plants

All plants are unique and one of one. We will do our best to ensure that you receive the plants as pictured. However, there can be differences in height, shape and density of the crown, as well as the number and size of buds, are possible.

If you are not fully satisfied with your order you can return all components if there is any fault with plant or planter, you must notify us within 7 days after receiving the order.

If you require for us to collect our courier will assess the condition of the plant before the collection. The customer must pay the cost of the return. Within the M25 – the amount is £30 and this will be deducted from the order value.

Please inspect the plants upon delivery and notify us if the plant is damaged. Any claims for damages made after the plant has been delivered will not be accepted.

Please contact us immediately if you want to cancel or amend your order. You can still cancel your order prior to planting within the chosen planter. All compositions are made to order. If we have already planted the composition then canceling the order is not-available

Last edited: 3/15/2021 at 10:29 AM