Shipping & Delivery
We use a dynamic calculator based on the weight of the product. The minimum shipping fee is £3.5 for light consignments and maximum fee is £59.99 for bulky or heavy consignments. We believe that's it fairer to show real shipping surcharges than hide these costs uder a product price and offer so-called "free delivery".
We use the well-established courier services to deliver our planters. All parcels are tracked and signed for, with a 1 hour ETA delivery window, automated SMS text to the mobile number supplied at the time of your order and two delivery attempts. In most cases it's DPD.
For heavy or large items we use pallet delivery transport companies, which will contact you before delivery to make necessary arrangements. Usually, they will deliver your order anytime between 9.00 am to 5.00 pm. For most cases it's Palletways.
Courier Deliveries are carried out from 2 to 14 working days and depends on the item. The delivery time is clearly stated on each product page, next to the product.
Orders received after 12.00pm will be processed the next working day. All orders placed after 12.00pm on Friday will be processed the first Monday, exclusive of bank holidays.
The delivery time could be longer due to special circumstances, which we will inform you about.
For the delivery cost of “Out of Mainland” purchases please contact us after placing an order.
Occasionally, you could receive damaged items due to poor transit circumstances. You have to check all goods before signing for them. If you find damaged items please sign for them as damaged. In other cases, it's hard to get reimbursement from carriers.
If you received damaged delivery without signing for it, you have to inform us within 24 hours after receiving parcels.
There are a few exceptions to the rule above that can increase the delivery time scale
- Different Delivery Address to the Invoice Address
If you specify a different delivery address to the invoice address, we make additional security checks. These checks are to protect cardholders from unwanted fraud. These checks typically add 1 to 2 days to the delivery timescale.
- Not home for the delivery?
Our couriers will make an attempt for delivering your order twice and if you are not home, they will leave a calling card with instructions, offering you the option to collect your parcel from the depot yourself or to arrange an alternative delivery date. Our couriers require a signature or your package can be left in a safe place or with a neighbour if you provide couriers with such instructions. Please respond to calling cards ASAP. Otherwise, the courier will return the goods to us. Sadly we are charged by the courier for this return! Your help is greatly appreciated to avoid this charge.
- Items produced for a specific order/bespoke orders
If you order a product that has to be manufactured, we will arrange a specific delivery time with you after we get the production date for your order.
Please see below how pallet deliveries are carried
If you have any questions about Shipping & Delivery please contact our Customer Service by email firstname.lastname@example.org or by phone 0203 890 5454.