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Hello Mr. Steuart Walton!
02038 905454

Customer Service:
9.00am – 5.00pm (Mon-Fri)

Shipping & Delivery

Shipping & Delivery

Delivery Cost

We offer FREE delivery to the UK Mainland* when you spend over £50. 
*The UK Mainland does not include Northern Ireland, Isle of Wight, Isle of Man, Channel Islands or other British islands - If you need delivery to these areas, additional charges will apply.

We use the well-known courier services. All parcels are tracked and signed for, with a 1 hour ETA delivery window, automated SMS text to the customer and two delivery attempts.
For heavy or large items we use pallet delivery transport companies, which will contact you before delivery to make needed arrangements. Usually, they deliver from 9 am to 5 pm.

Courier Delivery is carried from 2 to 14 working days and depends on the item. The delivery time is written on each product page. The delivery time could be longer due to special circumstances which we will inform you about.

For a cost of Out of Mainland delivery please contact us after placing an order.

There are a few exceptions to the rule above that can increase the delivery time scale 

  • Different Delivery Address to the Invoice Address
If you specify a different delivery address to the invoice address, we make additional security checks. These checks are to protect cardholders from unwanted fraud. The checks typically add 1 to 2 days to the delivery timescale. 

  • Not home for the delivery?
Our couriers will attempt delivery twice and if you are not home they will leave a calling card with instructions to either collect from the depot or to arrange an alternative delivery date. Our couriers require a signature and cannot leave in a safe place or with a neighbor. Please respond to calling cards ASAP. Otherwise, the courier will return the goods to us. Sadly we are charged by the courier for this return! Your help is greatly appreciated to avoid this charge. 

  • Items produced for order 
If you order a product that has to be manufactured, we will arrange with you a delivery time after we get the production date for your order.   

If you have any questions about Shipping & Delivery contact our Customer Service by Email  info@getpotted.com or by phone  02038 905454 (UK Free) +44 (0) 2038 905454 (International).